Manual/Frequently Asked Questions

Frequently Asked Questions

Frequently asked questions regarding CocoCut privacy, data storage, network usage, and video formats.

Privacy & Data Storage

No. There is zero affiliation or connection. CocoCut (cococut.app) is an independent mobile application for iOS and Android built specifically for personal video journaling, daily snippet capture, and mini vlog stitching. It has no connection, shared infrastructure, or relation to third-party web video downloader tools or Chrome browser extensions with similar names.

Are my personal videos uploaded to your servers?

Never. CocoCut operates on a privacy-first model. All recorded clips, imported footage, and rendered films are stored strictly on your local device and native photo album. We do not operate video storage servers.

Does the app use internet connectivity?

CocoCut only establishes network connections for essential operational services that never transmit your personal video content:

  1. Subscription Validation: Verifying Apple ID or Google Play purchases via RevenueCat.
  2. Anonymous Stability Analytics: Tracking non-personally identifiable crash reports and diagnostic metrics via Mixpanel.
  3. Soundtrack Catalog: Downloading royalty-free background music tracks from our cloud catalog.
  4. AI Subtitle Translation: Sending text strings to cloud translation endpoints when you choose to translate captions.

Film & Footage Management

What happens if I accidentally delete an exported film from my photo album?

It cannot be restored from within the app. Original film files are saved directly into your device's native photo gallery. The app sandbox only keeps a lightweight metadata record and a cover thumbnail. If the asset is permanently purged from your camera roll, the in-app card marks the status as "Removed from Photos, cover only". We strongly recommend enabling iCloud Photos or Google Photos backup.

Does it cost money to remove the watermark?

No. Turning off the film watermark is free. Anyone can turn the film watermark off for that export, at no charge. VIP remembers the choice, and a member who never touches the switch exports without a watermark. Free users start each visit with it on, and turning it off lasts for that visit only. Removing the watermark from a split-screen cover needs VIP.

What technical format are exported videos in?

CocoCut exports universally compatible .mp4 / .mov files encoded in 30fps H.264 video and AAC 128k audio, ready for sharing to Instagram, TikTok, YouTube, or direct messaging.

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